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News : Comms Group Signs Significant Global Supply Agreement with Vodafone Global Enterprise

#contactcenterworld, @nexttelecom, @vodafonegroup

Sydney, NSW, Australia, Mar, 2022 -- Comms Group Limited (ASX:CCG) ("Comms Group" or the "Company") is pleased to announce that it has signed a significant global agreement to provide key unified communications and related telecommunications services to international telco provider Vodafone Global Enterprise (Vodafone) – the global enterprise division of Vodafone Business and the Vodafone Group PLC.

Highlights:
• Comms Group has entered into a global supply agreement ("agreement") with Vodafone to supply key wholesale telecommunications services to its customers across Comms Group’s global network.

• Services to be provided include Microsoft Teams calling (direct routing) services, SIP trunking services, value added services (including but not limited to call recording, call reporting, contact centre, teams to text messaging/SMS integration) and hardware-based voice solutions. The Company will also be providing professional support services to Vodafone.

• Initially, the agreement will require an investment in mobilisation costs, staff deployment and contract establishment related costs which is likely to have a negative impact on overall EBITDA in the first year of the agreement.

• The agreement is for an initial term of 3 years and then renewable annually. Vodafone may cancel the agreement for convenience on 6 months’ notice and Comms Group may cancel the agreement for convenience on 18 months’ notice.

Comms Group will immediately mobilise staff and resources and commence infrastructure and systems enhancements to support Vodafone. This includes:

• Additional sales and operations resources to support the Vodafone contract internationally including the Northern Hemisphere.

• Upgrades and enhancements, where required, to network and internal operational support systems.

Peter McGrath, Comms Group’s CEO and Managing Director stated "We are extremely delighted to partner with Vodafone Global Enterprise to support Vodafone’s moves into offering the very best teams calling unified communications experience globally with extensive coverage to service the world’s largest enterprises. We have a close and growing relationship with Vodafone and are pleased to be able to work alongside them providing the latest generation unified communications services across the globe."

#contactcenterworld, @nexttelecom, @vodafonegroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://wcsecure.weblink.com.au


About Next Telecom:
Company LogoNext Telecom is an Australian based supplier of Cloud Contact Centre solutions including Contact Centre for Teams solutions with Call Recording and reporting. We provide the technology that keeps Contact Centres online including fully redundant data solutions.
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About Vodafone:
Company LogoEstablished in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, March 17, 2022

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2024 Buyers Guide Inbound Call Handling Services

 
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Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

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Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

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Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

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WorkGenda
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
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