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News : CommunityWFM and Newbridge Business Solutions Create Partnership to Jointly Pursue Growth Opportunities

#contactcenterworld, @wfmsg

Richardson, TX, USA, Nov 29, 2023 - CommunityWFM, a contact center workforce management software solutions provider, announced that it has formed a new partnership with Newbridge Business Solutions.

"We are excited to be one of the preferred technology vendors for Newbridge and look forward to providing their loyal contact center customers with our leading workforce management technology," said Roger Woolley, Chief Marketing Officer of CommunityWFM.

The partnership between the two companies creates a strategic opportunity for CommunityWFM to pursue new markets and endeavors. Traditionally sold as part of a product suite, the approach provided by Newbridge allows CommunityWFM to further expand its product alignment to some of the top solutions in the contact center industry.

"CommunityWFM is an ideal fit for our customer centric business model," said Steven Cramer, Chief Information Officer of Newbridge. "Having the ability to leverage not only their industry leading contact center workforce management software but also their extensive knowledge and expertise will help Newbridge provide an even stronger offering for our customers."

The two companies have already started the process of collaborating on joint business to drive additional revenue.

#contactcenterworld, @wfmsg

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About CommunityWFM:
Company LogoThe Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
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2024 Buyers Guide Training

 
1.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
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