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News : CommunityWFM Earns a Great Place To Work Certification™

#contactcenterworld, @wfmsg, @gptw_us

Richardson, TX, USA, Dec 20, 2023 - CommunityWFM, a provider of contact center workforce management software solutions in the industry, is proud to be Certified™ by Great Place To Work(R). The award is based entirely on what current employees say about their experience working at CommunityWFM. This year, 95% of employees said it’s a Great place To Work – 38 points higher than the average U.S. company.

Great Place To Work(R) is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver revenue, employee retention, and increased innovation.

"Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. "By successfully earning this recognition, it is evident that CommunityWFM stands out as one of the top companies to work for, providing a great workplace environment for its employees."

"We are thrilled to receive this recognition from Great Place to Work," said Todd Cotharin, Chief Operating Officer of CommunityWFM. "We strive to create a culture that emphasizes placing the employee first and prioritizes finding a work/life balance that works for each person we employ. We celebrate and thank our incredible team for all they do that allows us to earn this certification."

CommunityWFM prides itself on offering employees a flexible work environment with an emphasis on innovation, collaboration, and creativity. 

According to Great Place To Work research, job seekers are 4.5 times more likely to find a great boss at a Certified great workplace. Additionally, employees at Certified workplaces are 93% more likely to look forward to coming to work, and are twice as likely to be paid fairly, earn a fair share of the company’s profits, and have a fair chance at promotion.

#contactcenterworld, @wfmsg, @gptw_us

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About CommunityWFM:
Company LogoThe Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
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About Great Place to Work(R) Institute:
Company LogoThrough proprietary assessment tools, advisory services, and employer branding programs, including Best Companies lists and workplace reviews, Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures.
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Today's Tip of the Day - Disability Laws

Read today's tip or listen to it on podcast.

Published: Thursday, December 21, 2023

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2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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