Dallas, TX, USA, Sept, 2020 -- CommunityWFM, a workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products. Smartz Solutions enables contact centers to manage the total customer experience through its Smartz Communications offerings. Smartz Solutions has offices in the US and UK, with a strong presence in the South African market.
"We are excited to partner with Smartz Solutions to reach new customers for the CommunityWFM solutions. We have achieved phenomenal growth working with cloud partners in North America, and I look forward to introducing CommunityWFM to these international markets," said Daryl Gonos, CEO & Founder, CommunityWFM.
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With South Africa having over 220,000 call center seats and having just been identified as the second best BPO destination globally, as well as successfully rolling out multiple WFH (work from home) instances, the industry is ready for excellent growth. The requirement to have a cloud-based WFM solution is a key to success, and the relationship between CommunityWFM and Smartz Solution brings a powerful solution to the industry.
"We are looking forward to working with CommunityWFM as a new Smartz Solutions partner. Their experience and knowledge of every aspect of workforce management will enable our customers to quickly implement a versatile and proven WFM product. We look forward to this partnership that will yield important and valuable benefits to both our companies," said James Guthrie, Managing Partner of Smartz Solutions.
Posted by Veronica Silva Cusi, news correspondent
The Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
Published: Monday, September 7, 2020
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