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News : CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African

#contactcenterworld, @wfmsg, @smartz_solution

Dallas, TX, USA, Sept, 2020 -- CommunityWFM, a workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products. Smartz Solutions enables contact centers to manage the total customer experience through its Smartz Communications offerings. Smartz Solutions has offices in the US and UK, with a strong presence in the South African market.

"We are excited to partner with Smartz Solutions to reach new customers for the CommunityWFM solutions. We have achieved phenomenal growth working with cloud partners in North America, and I look forward to introducing CommunityWFM to these international markets," said Daryl Gonos, CEO & Founder, CommunityWFM.

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With South Africa having over 220,000 call center seats and having just been identified as the second best BPO destination globally, as well as successfully rolling out multiple WFH (work from home) instances, the industry is ready for excellent growth. The requirement to have a cloud-based WFM solution is a key to success, and the relationship between CommunityWFM and Smartz Solution brings a powerful solution to the industry.

"We are looking forward to working with CommunityWFM as a new Smartz Solutions partner. Their experience and knowledge of every aspect of workforce management will enable our customers to quickly implement a versatile and proven WFM product. We look forward to this partnership that will yield important and valuable benefits to both our companies," said James Guthrie, Managing Partner of Smartz Solutions.

#contactcenterworld, @wfmsg, @smartz_solution

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About CommunityWFM:
Company LogoThe Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
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About Smartz Solutions:
Company LogoSmartz Solutions is a CCaaS software development company. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that cover the entire customer engagement journey offering applications in a single end-to-end CX platform
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Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Monday, September 7, 2020

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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