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News : CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African

#contactcenterworld, @wfmsg, @smartz_solution

Dallas, TX, USA, Sept, 2020 -- CommunityWFM, a workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products. Smartz Solutions enables contact centers to manage the total customer experience through its Smartz Communications offerings. Smartz Solutions has offices in the US and UK, with a strong presence in the South African market.

"We are excited to partner with Smartz Solutions to reach new customers for the CommunityWFM solutions. We have achieved phenomenal growth working with cloud partners in North America, and I look forward to introducing CommunityWFM to these international markets," said Daryl Gonos, CEO & Founder, CommunityWFM.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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With South Africa having over 220,000 call center seats and having just been identified as the second best BPO destination globally, as well as successfully rolling out multiple WFH (work from home) instances, the industry is ready for excellent growth. The requirement to have a cloud-based WFM solution is a key to success, and the relationship between CommunityWFM and Smartz Solution brings a powerful solution to the industry.

"We are looking forward to working with CommunityWFM as a new Smartz Solutions partner. Their experience and knowledge of every aspect of workforce management will enable our customers to quickly implement a versatile and proven WFM product. We look forward to this partnership that will yield important and valuable benefits to both our companies," said James Guthrie, Managing Partner of Smartz Solutions.

#contactcenterworld, @wfmsg, @smartz_solution

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About CommunityWFM:
Company LogoThe Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Monday, September 7, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
 

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