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News : Companies Fined for Making Nuisance Calls

#contactcenterworld

Belfast, Northern Ireland, Feb 12, 2021 -- Fines totalling £270,000 have been imposed on two separate companies for making unlawful marketing calls to numbers registered with the Telephone Preference Service (TPS).

The Information Commissioner’s Office (ICO) said that Call Centre Ops of Nottingham and House Guard of Bournemouth were found to have made almost 860,000 illegal calls between them, resulting in complaints to both the ICO and the TPS.

It is against the law to make marketing calls to numbers that have been registered with the TPS for more than 28 days, unless people have provided consent.

The ICO’s investigation found that Call Centre Ops, a marketing company, made 159,461 unsolicited direct marketing calls between May and October 2019. It has been been fined £120,000.

Someone who received a call from Call Centre Ops complained: "Claimed not to be a sales call, but wanted to sell life insurance. Told firmly I was on TPS and they had no right to contact me, to which they answered it didn’t apply as it wasn’t a sales call. Obviously told them quite firmly what I thought of them."

House Guard of Bournemouth, which provides masonry protection solutions, was found to have made 699,966 nuisance calls between May and December 2018, over half of which were to TPS-registered numbers. It has been fined £150,000.

Someone who received a call from House Guard said: "I was busy doing my work and expecting a call from a client when the nuisance call was a rude and annoying interruption."

Andy Curry, ICO head of investigations, said: "If you sign up to the TPS, you should not expect to get nuisance calls. It’s as simple as that."

He added: "By complaining via the TPS and the ICO, the public help us hold these companies to account. We encourage people to sign up to the free TPS service and report any unwanted calls they receive to the ICO."

The TPS is a free service for mobile and landline phone users that allows people to opt out of receiving cold calls. The ICO became responsible for overseeing the TPS in December 2016.

To comply with the law, companies carrying out electronic marketing should subscribe to the TPS to receive the register of subscribers to screen against their own call lists.

People who believe they have been the victim of nuisance texts, calls or emails can contact the ICO via live chat or call its helpline on 0303 123 1113.

#contactcenterworld


Today's Tip of the Day - Promotions & Incentives

Read today's tip or listen to it on podcast.

Published: Friday, February 12, 2021

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2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

7.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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