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News : Company Hired to Improve York County 911 Center

#contactcenterworld

York, PA, USA, Sept 18, 2019 -- York County commissioners have signed a deal with a New Jersey company that will work six months at the county’s 911 center to address issues that have existed for over two decades.

Consultation services from IXP Corporation will cost $750,000, or about $300 an hour. The company says it will resolve communication issues between 911 dispatchers and first responders, work to end required overtime, and broaden call center training.

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"We feel that our employees are worth it and the safety of our community is worth $300 an hour," said Commissioner Susan Byrnes, who voted to approve the deal.

Commissioner Doug Hoke voted no.

"When I first read the contract and saw three-quarters of a million dollars, I thought it was astronomical," Hoke said.

Dispatchers are against the deal. They fear IXP will eventually take over and jobs will be lost.

The money to pay for the services will come from the county’s general fund. Commissioners say it’s too soon to know if there will be an added tax to cover expenses.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.abc27.com


About IXP Corp:
Company LogoFor more than 20 years, IXP Corporation (www.ixpcorp.com) has been recognized as the company that public safety and security organizations rely on to tackle their toughest challenges. With headquarters in Princeton, N.J., IXP serves municipalities, colleges, universities, hospitals, corporations, and utilities nationwide. IXP provides a total solution methodology that incorporates governance, operations, technology, and facilities.
Company RSS Feed   Company Profile Page

About York County:
Company LogoYork County is a county in the U.S. state of Pennsylvania. As of the 2010 census, the population was 434,972. Its county seat is York.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Friday, September 20, 2019

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2020 Buyers Guide Inbound Call Handling Services

 
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Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

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Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
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