News : Company Teams Up with ChattComm to Test Emergency Call Enhancements in DeKalb, North Fulton
DeKalb, GA, USA, July, 2017 -- A communications company has partnered with ChatComm to provide more accurate cellular data for emergency phone calls and will be running a pilot program in DeKalb and north Fulton counties.
For the next year, LaaSer Critical Communications will be working with the IXP and the Chattahoochee River 911 Authority (ChatComm) to deliver enhanced services to cities including Dunwoody, Brookhaven, Johns Creek, Milton, Alpharetta and Roswell for the public pilot program set to begin in middle to late August.
LaaSer’s platform enables immediate, accurate location of mobile phone users to 911 call centers, which has become an increasingly serious challenge as well as providing any supplemental data like emergency contact information, medical conditions and other pertinent details according to the company. These are the first of approximately 30 public safety answering points (PSAPs) that will be part of the nationwide pilot.
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"We started the company to fix the problem that exists with 911 for mobile callers where when you call 911, they don’t know where you are," said co-found Jon Harmer. "What we have done is we created a system where your phone will tell 911 where you are. We will be able to affect the routing of the call and provide the correct address to the 911 call center operators."
LaaSer was created after the national news story about Shanell Anderson, who wrecked her SUV in a pond in Cherokee County. Upon calling 911, she was routed to the Alpharetta PSAP, instead of the Cherokee County PSAP, since the operator could not map out the call location to determine who should dispatch help. Rescue teams were therefore delayed by 20 minutes in reaching Anderson in time, and she died a week and a half later in the hospital.
"Shanell Anderson’s story has become a symbol for the issues with 911 mobile location," said LaaSer CEO Fred White in a press release. "It’s heartening to see improvements happening in the very area where her tragedy occurred. Unfortunately, her tragedy was not an isolated incident. People are impacted every day by inaccurate or missing caller location data when they call 911."
Local emergency responders have already shown enthusiasm for the pilot program and how it can help them in the future.
"When we saw the timeliness and accuracy of the LaaSer solution, we realized this would be a game changer for public safety," said Gary Yandura, the Brookhaven Chief of Police, in a press release. "We know that in today’s world, we would have to wait for location to be provided. Now with LaaSer, we can be on the way much faster, which means a better chance to save people’s lives."
Posted by Veronica Silva Cusi, news correspondent
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About LaaSer Critical Communications, LLC:
LaaSer Critical Communications, a Techstars company, is dedicated to solving the problems associated with calling 911 from mobile devices. LaaSer has created patented technology that pinpoints a 911 caller's location, using any mobile device, efficiently routes them to the appropriate 911 call center, and provides the 911 operator with precise location information. LaaSer's technology requires no upgrades on the part of 911 call centers or network operators.
Published: Wednesday, August 2, 2017
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