News : Company to Add 205 Jobs in Move to Erie from Millcreek
Erie, PA, USA, Dec, 2017 -- Erie native Joseph DiFuccia remembers wondering what he was qualified to do when an eight-year Army career ended 25 years ago.
"I knew I could kill Russian tanks real well," said DiFuccia, who served in an armored Calvary division on the border of what was then East Germany.
DiFuccia, who subsequently built a career in the call center industry, says he’s been working since 2015 to offer the same opportunity to other veterans and their families.
The opportunities are about to expand.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Gov. Tom Wolf announced that DiFuccia’s company, Disabled Veteran Solutions, will move from its location in Millcreek Township to an expanded facility in the city of Erie, creating 205 jobs over the next three years.
Most of the jobs will have a starting wage of $11 an hour and go to $12 after 90 days.
The company, which currently has 25 employees, accepts inbound calls, DiFuccia said, handling calls for a variety of government and private clients, including helping clients who need to schedule appointments to have fingerprints taken as part of background checks.
"In Pennsylvania, every company expansion is important — but even more so when the company is dedicated to helping our veterans and their families get reliable jobs," Gov. Tom Wolf said in a prepared statement announcing the relocation. "This expansion is great news for the Erie-area veteran community, and I applaud Disabled Veteran Solutions for choosing to grow right here in Pennsylvania."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - IVR Messages
Published: Monday, December 18, 2017