News : Company to Hire 500 in Shreveport
Shreveport , LA, USA, Sept, 2017 -- Those looking for part-time, stay-at-home work could be hired on the spot at a Shreveport job fair.
Representatives from Alorica, a nationwide call center company, announced that it would hire about 500 people from the Shreveport-Bossier City area.
Those hired will answer phones — call center work but done at home. The company typically pays from $9.50 to $12 an hour, according to job postings.
Company managers will conduct individual interviews so qualified candidates who are "a good fit" can be "hired on the spot," said Ken Muché, Alorica's director of global public relations.
"We would like to get up and running as soon as possible," Muché said. "Ideal candidates will be outgoing, engaging people who enjoy helping others."
Service industry experience and computer and technical skills are a plus but not necessary to land a job, Muché said.
"It doesn't matter what industry you've worked in, because we serve people of all different backgrounds," he said.
"We want people to interview us as much as we want to interview them," Muché said. "If we like them, and they like us, they'll get a job offer right on the spot."
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The company will offer flexible schedules from five to 25 hours each week, said Jacob Kramer, Alorica's senior director.
Employees must complete two weeks of online training.
Muché declined to discuss pay rates due to the "competitive nature" of the industry. But Kramer said that the rates were "competitive for this region" and increase after employees complete training.
In national job postings, Alorica lists an hourly rate of $10.50 to $12 for customer service representatives.
Additional rates were reported in 2016 by the The Messenger-Inquirer, a daily newspaper in Owensboro, Kentucky, where Alorica opened a new office and offered more than 800 jobs:
Customer service representative, $9.78 to $10.37 an hour.
Technical support representative, $10.50 an hour.
Customer care specialist, $9.97 an hour.
Sales consultant, $11.96 an hour.
Sales representative $9.42 an hour.
Inbound sales representative, $11.06 an hour .
Sales professional, $12.09 an hour.
Sales agent, $10.05 an hour.
Bilingual call center representative, $14 an hour.
Trainer, $14.37 an hour.
Manager, $27,630 a year; business consultant, $27,796 a year.
These rates have not been adjusted for inflation and may not apply to Shreveport's jobs.
The start-up jobs in Shreveport would mostly involve answering telephone calls, Muché said. But he also noted that the company provides leadership training and opportunities to allow employees to "move up."
Nationwide, 70 percent of the company's supervisors, managers and senior leaders began as customer engagement experts, the company's press release said.
With about 100 offices nationwide, the company also provides other opportunities should people choose or need to leave Shreveport, Muché said.
Earl Meador, director of Northwest Louisiana Technical College, said the college was excited to host the "meet and greet" and partner with Alorica.
"For our community and our region, this is planting the seeds of many good things to come," Meador said. "This plants the seeds for a lot of technical jobs in our community. When we start to become known as a technical community, with a trained workforce, people will start to stay."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
More Editorial From Alorica
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Published: Tuesday, September 26, 2017
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