News : Partnership Between Synthetic and Trusource Expands Global Growth
Austin, TX, USA, Sept 6, 2016 -- Businesses having to deal with peak influxes of customer contact will find the new partnership between Synthetix Ltd and Trusource Labs LLC, uplifting. Although both companies are relatively new players in the US, this partnership is set on expanding their global growth.
Led by co-founder Alton Martin, this contact centre business specializes in tech customers empowering them with connected tools to resolve their own tech issues. Alton Martin says, "Our model is constructed with built-in tools and technology so they don't need us. If we never take another phone call and customers are happy we win. Customers don't want to call to solve a problem. They want to solve it themselves."
The integration of Synthetix SaaS technology, with the tech support services and corporate help desk solutions from Trusource, is a natural match offering customers a departure from traditional customer support and pricing models.
Adam Ashcroft, Director at Synthetix says, "Why should companies be penalised during times of trouble? We look forward to seeing this technology-enabled customer engagement partnership deliver customer satisfaction and high Net Promoter Scores without the traditionally high volume-based bill attached to it."
Posted by Veronica Silva Cusi, news correspondent
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Synthetix is a provider of multi-channel customer service solutions – working with some of the world's best-known brands. Founded in 2001, Synthetix create bespoke web self-service solutions, contact centre knowledge-bases and live chat software. Our award winning software helps deflect the volume of enquiries via phone or e-mail by at least 25%, substantially reducing contact centre costs, whilst improving sales and customer satisfaction. Hosted on a scalable, secure cloud platform, Synthetix delivers online customer service solutions to any customer touch-point from a single, channel-agnostic repository.
Published: Thursday, September 8, 2016