News : Complaint Claims Systemic Wage Theft at Hattiesburg Call Center
Hattiesburg, MS, USA, Feb, 2018 -- A complaint filed with the Department of Labor's Wage and Hour Division estimated that $107 million in back wages are owed to employees of a federally contracted call center, including as many as 2,000 Hattiesburg employees.
The Communications Workers of America filed the complaint on behalf of employees of General Dynamics Information Technology Inc. and called for an investigation into alleged systemic and serious wage violations, accorded to a CWA press release.
The union said the complaint provides evidence that GDIT misclassified call center employees to pay them less than their job duties merited. GDIT is contracted with Centers for Medicare and Medicaid Services and covered by the federal Service Contract Act, which requires wage standards for federally contracted service work. General Dynamics employs about 10,000 workers at 11 call centers under the contract.
Employees of the Hattiesburg location would see wages increased by $3,682 to $6,572 annually if they were classified properly at the required pay rate, according to CWA.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
FIND OUT MORE: HERE
"It’s a paradox. I love my job, and love helping customers get the help and peace of mind they need. I talk to as many as 60 callers every day. But the company doesn’t provide us with any peace of mind, because we’re being cheated out of our wages and have no job security," Adrian Powe said in the press release.
Powe is an employee of the Hattiesburg location and makes $9.64 an hour and drives almost three hours round trip every day for work.
"I’ve had two rounds of extensive training to get to my current job. It’s a lot responsibility and a lot of work. But I’m being paid at a much lower rate. I’m being cheated, and the federal government must hold GDIT accountable. GDIT needs to follow the contract it agreed to."
If the WHD agrees with the complaint, thousands of employees could recover more than $100 million, which would become the largest recovery in the history of the Service Contract Act, according to CWA.
"We want the government to enforce the law," said CWA General Counsel Jody Calemine. "We’re asking the Department of Labor for an enterprise-wide investigation, to make sure all workers are paid what they're owed at all 11 call centers covered by this contract."
GDIC employees from multiple call centers are scheduled to meet with leading Senators and members of Congress, including Sen. Bernie Sanders and Rep. Keith Ellison on Wednesday and Thursday regarding the alleged wage theft.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tracking Feedback
More Editorial From Communications Workers of America
About Communications Workers of America:
Communications Workers of America (CWA) is the largest communications and media labor union in the United States, representing about 550,000 members in both the private and public sectors. The union has 27 locals in Canada via CWA-SCA Canada (Syndicat des communications d’Amérique) representing about 8,000 members. CWA has several affiliated subsidiary labor unions bringing total membership to over 700,000. CWA is headquartered in Washington, DC, and affiliated with the AFL-CIO, the Canadian Labour Congress, and Union Network International. The current president is Larry Cohen, a member of the AFL-CIO Executive Council.
About General Dynamics Information Technology:
General Dynamics Information Technology is a business unit of General Dynamics.
Published: Tuesday, February 6, 2018
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
|Genex Infosys Limited|
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...