Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Joey Chan
Senior Channel Infrastructure Manager
HSBC
277
MEMBER
Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
ONQ
500
MEMBER
Beril Gürkan
Deputy Director of Contact Center
Acıbadem Healthcare Group
2
MEMBER
Yassed Satria
Assistant Manager
Bank Indonesia
9

News : Complaints Against Indore Office Health Department Rise to 450 at CM Helpline

#contactcenterworld

Indore, India, Mar, 2023 - Indore office of public health and family welfare department has seen a rise in CM helpline complaints to over 450 in last three months.

The complaints of CM helpline are pending at different levels-L1, L2, L3, and L4. Of those 450, a maximum of 281 are pending at L1 level i.e. at first level, showed records.

The complaints number reduced to below 300 after intervention from district administration directing health authorities to address those last year in December. It however again increased to a higher level, showed records.

The complaints relate to lack of services in health facilities, infrastructural issues, treatment issues in private facilities, behaviour issues related to staffers.

There were several complaints related to issues in getting benefits of welfare schemes Ayushman Bharat, Janani Suraksha Yojana, Prasuti Suraksha Yojana on helpline. CMHO Dr BS Saitya said, "There are over 450 complaints pending at CM helpline related to the health department. The complaints mainly related to the Ayushman Bharat Scheme, delay in financial assistance to pregnant women, issues in private hospitals and others."

"The pending complaints are being looked into and very soon a committee would be formed to reduce the number of complaints on helpline", said Dr Saitya.

Interestingly, this is not the first time when complaints rose to over 450. Last year, the authorities in September got C grade upon failing to close the complaints satisfactorily.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Team Days

Read today's tip or listen to it on podcast.

Related Editorial

Published: Friday, March 17, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide
Get Listed
Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =