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News : Complaints Against Indore Office Health Department Rise to 450 at CM Helpline

#contactcenterworld

Indore, India, Mar, 2023 - Indore office of public health and family welfare department has seen a rise in CM helpline complaints to over 450 in last three months.

The complaints of CM helpline are pending at different levels-L1, L2, L3, and L4. Of those 450, a maximum of 281 are pending at L1 level i.e. at first level, showed records.

The complaints number reduced to below 300 after intervention from district administration directing health authorities to address those last year in December. It however again increased to a higher level, showed records.

The complaints relate to lack of services in health facilities, infrastructural issues, treatment issues in private facilities, behaviour issues related to staffers.

There were several complaints related to issues in getting benefits of welfare schemes Ayushman Bharat, Janani Suraksha Yojana, Prasuti Suraksha Yojana on helpline. CMHO Dr BS Saitya said, "There are over 450 complaints pending at CM helpline related to the health department. The complaints mainly related to the Ayushman Bharat Scheme, delay in financial assistance to pregnant women, issues in private hospitals and others."

"The pending complaints are being looked into and very soon a committee would be formed to reduce the number of complaints on helpline", said Dr Saitya.

Interestingly, this is not the first time when complaints rose to over 450. Last year, the authorities in September got C grade upon failing to close the complaints satisfactorily.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Friday, March 17, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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