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News : Complete Recovery & Waypoint Resource Group's New Call Center Opens Doors For Employment Opportunities in Jacksonville

#contactcenterworld

Jacksonville, FL, USA,, Feb, 2024 - On February 7, 2024, Complete Recovery and Waypoint Resource Group, a provider in asset recovery and missed payments collections, held a ribbon-cutting ceremony and open house for the grand opening of its new call center in Jacksonville, Florida. More than 70 guests were in attendance, including Complete Recovery and Waypoint Resource Group clients as well as sponsors, the Jacksonville Chamber of Commerce and local chapter of Big Brothers and Big Sisters.

"Thank you to our new partners at Complete Recovery!" says Tina of the Chamber of Commerce. "[The] recent Grand–Opening was an amazing event and we are so excited to have you in the Jacksonville community."

The capacity in the new building exceeds 150 seats, providing a vibrant work environment that is both energizing and inclusive, with new and exciting employment opportunities for the residents of Jacksonville.

"This beautiful new facility allows us to foster connections and collaboration between our team members," said Chet Kastner, SVP Call Center Operations. "When we combine that collaborative culture with a focus on employee development, our clients get the benefit of unparallelled service. It’s a win-win for our teams and clients."

Adds Danen Shiek, the Senior Vice President of Sales, "We’ve got the right locations, the right technology, and most importantly, the right people. The future for our clients, their customers and our team is shining bright."

"...We are thrilled to partner with the Complete Recovery team to provide Mentors to local high school students, our upcoming workforce, through our Beyond School Walls- school to work, mentoring model," said Sara Alford CEO of Big Brothers & Big Sisters of Northeastern Florida. "After touring the new space, I know our students will get a lot out of their time on site during their monthly mentoring sessions. We are looking forward to this collaborative, consistent, and long-term partnership as we invest in Northeast Florida’s future, its youth."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Complete Recovery Corp:
Company LogoSpecialized leader in after sale services, customer retention and asset recovery.
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Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Tuesday, February 27, 2024

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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