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News : New UK Cloud Communications Service for Office 365 Customers

#contactcenterworld, @altigen

San Jose, CA, USA, July 9, 2018 -- Altigen Communications (OTCQB: ATGN), a Silicon Valley based provider of Hosted Skype for Business and Contact Centre solutions, and iomart Group PLC (IOM), the managed cloud services provider, announce a strategic partnership to deliver a comprehensive UK-based cloud communications service providing a one stop solution for modern business communications.

The partnership between Altigen and iomart was established to deliver a scalable, resilient and feature rich voice and multimedia cloud communications service based on the Microsoft Skype for Business platform, Altigen's natively integrated advanced routing and queuing applications, deployed and managed in iomart's ISO 9001 PCI/DSS compliant data centres. The companies have also selected Gamma Telecom Ltd. (GAMA), a UK provider of voice, data and mobile products and services, to deliver SIP trunk services.


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According to Paul Fullman, Altigen's Vice President of EMEA, ''As one of the very first Microsoft ISVs designing and deploying natively integrated contact centre solutions for Microsoft's UC platforms, Altigen's goal is to eliminate complex, difficult to support on premises architectures with a comprehensive cloud communications service. In conjunction with iomart, we were able to leverage our collective areas of expertise to provide a fully managed cloud service to Microsoft partners and customers.''

Paul Jeffrey, iomart's Technical Services Director, said, ''iomart is a world class provider of data centre infrastructure solutions, owning and managing our own highly accredited network of data centres across eight locations in the UK, and working with partners to provide cloud services to help businesses innovate in the workplace. Together with Altigen we can now deliver a complete unified communications solution built on our highly available, secure data centre network for both public and private sector organisations.''

Gamma's Head of the Cloud & Infrastructure Channel, Mike Mills, commented, ''We're pleased to be working with Altigen and iomart to deliver Gamma's SIP trunk services for their new cloud UC solution. Together we're able to provide Microsoft partners and customers with a truly integrated solution at highly competitive price points.''

#contactcenterworld, @altigen

Posted by Veronica Silva Cusi, news correspondent
Source: https://finance.yahoo.com


About Altigen Communications:
Company LogoAltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
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Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Tuesday, July 10, 2018

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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