News : CompuCom Partners with Arago
Plano/New York, NY, USA, July 28, 2016 -- CompuCom Systems, Inc. ("CompuCom(R)"), a technology infrastructure services company, announced it has partnered with Arago, a provider in intelligent automation based in Frankfurt and New York.
Under this relationship, CompuCom will integrate Arago’s problem-solving artificial intelligence solution HIRO™ into all of CompuCom’s managed services solutions for the data center. CompuCom’s clients will benefit from HIRO’s automation capabilities as incidents are found and triaged more quickly, resolutions identified more efficiently and corrective measures recommended with greater certainty. The investment in HIRO demonstrates CompuCom’s continued commitment to driving operational excellence that enhances the overall data center experience for its clients.
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"When technology fails, it often takes anywhere from 15 minutes until the next business day to resolve the problem for the end user, which obviously creates a negative user experience," said CompuCom CTO Sam Gross. Forward-thinking companies are exploring machine learning, deep learning, robotic process automation and cognitive computing to transform IT support and shrink resolution time to a matter of seconds. Analysts project that a significant percentage of all IT support events could be delivered in a fully automated fashion in the next two to three years."
"These new technologies have taken automation to the next level, and integrating HIRO into our digital ecosystem is a game changer for CompuCom and for our clients. We will start with leveraging the HIRO solution as part of our data center offerings and then, over time, look to expand it across our entire services portfolio," said Gross.
"We are excited to significantly enhance CompuCom’s IT platform with our leading-edge AI technology," said Chris Boos, CEO of Arago. "HIRO enables IT to become a competitive advantage in the digital age – it will help CompuCom to deliver improved results for its clients and further drive innovation. For us, this multimillion-dollar deal with such an outstanding leading technology infrastructure services company is an important step in our efforts to further strengthen our position in the U.S. market."
Posted by Veronica Silva Cusi, news correspondent
Source: CompuCom Systems
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