News : CompuCom Powers Omnichannel Service With eGain
Sunnyvale, CA, USA, June 17, 2015 -- eGain announces that CompuCom Systems, Inc., a provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies, has implemented eGain for Cisco SolutionsPlus as the technology platform to power outsourced omnichannel -- or multichannel -- customer service for its business clients.
The first phase of the implementation includes email, chat and contextual offers, integrated with Cisco Unified Contact Center Enterprise(TM). This unified "omni-agent" desktop makes it easy for customers of CompuCom's clients to get service through their channel of choice. The second phase will add cobrowsing, click-to-call, and social customer engagement to the solution.
Posted by Veronica Silva Cusi, news correspondent
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About eGain Communications:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
CompuCom Systems, Inc. Corporation is a US-based Information Technology Outsourcing company, specializing in Infrastructure Management, Applications & Software Development Services (thru its Excell Data Division), Systems integration, and IT Workspace Management.
Published: Thursday, June 18, 2015