News : CompuCom Unveils the ‘Self Healing Store’
New York, NY, USA, Jan, 2018 -- CompuCom Systems, Inc. ("CompuCom(R)"), a provider of managed digital workplace services, introduced its Self Healing Store™ for retailers.
Traditional retail technology support services remain complex, requiring end-user intervention at every stage. And in retail, where there is accelerated adoption of new technologies such as tablets, mobile Point-of-Sale (POS), digital signage, beacons and Internet of Things (IoT), the potential points of business failure are greatly increased.
The Self Healing Store, powered by CompuCom, is built with a customer experience focus. An automated service that keeps store technology up and running by monitoring device performance in real time, the Self Healing Store automatically detects and resolves issues, outages and failures.
"CompuCom’s primary goal is always to improve the customer experience," noted CompuCom Chief Product Officer Ken Jackowitz. "We work with seven of the top 10 U.S. retailers, so we understand their pain points and how to resolve them. The Self Healing Store accomplishes this like nothing before, preventing technology from becoming a roadblock on the customer’s path to conversion and empowering store associates to focus on what matters most: the customer’s experience."
CompuCom’s Self Healing Store is available now.
Posted by Veronica Silva Cusi, news correspondent
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