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News : ComputerTalk Brings Contact Center Capabilities to Microsoft Enterprise Cloud Alliance
Toronto, Ontario, Canada, Sept 28, 2015 -- ComputerTalk Technology Inc., a provider of enterprise-class Microsoft Skype for Business (formerly Lync) native contact centers, announced that it has joined the Microsoft Enterprise Cloud Alliance, in order to further deliver cloud and hybrid contact center capabilities to its customers and partners, using the power of Microsoft technologies.
ComputerTalk brings its experience delivering contact center solutions and its Intelligent Communications Exchange (ice) contact center software to the alliance, providing customers with a multi-channel contact center experience built on the Microsoft unified communications platform.
ComputerTalk’s Director of Sales and Strategic Partnerships, Brandon Viamonte notes, "Being a part of the Enterprise Cloud Alliance not only brings us closer to the Microsoft customer community it will help build awareness to the Microsoft service integrator community and fill a gap in their unified communications strategy for their customers. The pairing of Skype for Business through the Skype Developer Platform and ice allows Microsoft integrators to deliver end to end unified communications and customer service solutions".
Posted by Veronica Silva Cusi, news correspondent
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About Computer Talk Technology (CTT):
ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice³ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Wednesday, September 30, 2015