#contactcenterworld, @iceComputerTalk, @Microsoft
Markham, ON, Canada, April, 2021 -- Computer Talk Technology Inc. ("ComputerTalk") is pleased to announce their completion of the Microsoft Teams Connected Contact Center Certification Program, becoming one of the first partners to receive the certification. As a certified partner solution, ComputerTalk showcases their commitment to strengthen their products with Microsoft’s technology.
Connect and extend contact centers with Microsoft Teams
Using the Connect and Extend model, ice Contact Center retains enterprise-class capabilities, while agents and subject matter experts (SMEs) can handle all multimedia interactions and administrators can access their monitoring and reporting tools within the Teams client.
"Microsoft's commitment to working with partners is helping drive digital transformation for people, organizations and industries around the world." For over 15 years, ComputerTalk has been a Microsoft Partner. The relationship began when ComputerTalk first added support for Microsoft Live Communication Server (LCS), the predecessor to Lync; Skype for Business; and eventually Teams, to deliver instant messaging for internal help desks.
Blair Ferguson, Head of Global Partnerships at ComputerTalk says, "We’re excited to be one of Microsoft’s first partners to achieve this milestone. The momentum of Teams in the market is fierce and we are eager to continue to enable integrated Microsoft Teams contact centers. ComputerTalk is passionately dedicated to our work with the Microsoft 365 ecosystem and end clients to build optimized solutions."
Pete Daderko, Senior Product Marketing Manager at Microsoft said, "With rigorous security and compliance testing, this certification ensures that ice Contact Center is reliable, of high quality, and a compatible solution that customers can trust. This provides an extra level of assurance that their certified partner solution was verified and tested to enhance their customer’s effectiveness, efficiencies, and experience of their contact center."
Posted by Veronica Silva Cusi, news correspondent
About Computer Talk Technology (CTT):
ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice³ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Monday, April 5, 2021
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