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News : ComputerTalk’s ice Contact Center Becomes Microsoft Teams Connected Contact Center Certified

#contactcenterworld, @iceComputerTalk, @Microsoft

Markham, ON, Canada, April, 2021 -- Computer Talk Technology Inc. ("ComputerTalk") is pleased to announce their completion of the Microsoft Teams Connected Contact Center Certification Program, becoming one of the first partners to receive the certification. As a certified partner solution, ComputerTalk showcases their commitment to strengthen their products with Microsoft’s technology.

Connect and extend contact centers with Microsoft Teams

Using the Connect and Extend model, ice Contact Center retains enterprise-class capabilities, while agents and subject matter experts (SMEs) can handle all multimedia interactions and administrators can access their monitoring and reporting tools within the Teams client.

"Microsoft's commitment to working with partners is helping drive digital transformation for people, organizations and industries around the world." For over 15 years, ComputerTalk has been a Microsoft Partner. The relationship began when ComputerTalk first added support for Microsoft Live Communication Server (LCS), the predecessor to Lync; Skype for Business; and eventually Teams, to deliver instant messaging for internal help desks.

Blair Ferguson, Head of Global Partnerships at ComputerTalk says, "We’re excited to be one of Microsoft’s first partners to achieve this milestone. The momentum of Teams in the market is fierce and we are eager to continue to enable integrated Microsoft Teams contact centers. ComputerTalk is passionately dedicated to our work with the Microsoft 365 ecosystem and end clients to build optimized solutions."

Pete Daderko, Senior Product Marketing Manager at Microsoft said, "With rigorous security and compliance testing, this certification ensures that ice Contact Center is reliable, of high quality, and a compatible solution that customers can trust. This provides an extra level of assurance that their certified partner solution was verified and tested to enhance their customer’s effectiveness, efficiencies, and experience of their contact center."

#contactcenterworld, @iceComputerTalk, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Computer Talk Technology (CTT):
Company LogoComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice³ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Monday, April 5, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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