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News : Comstor Secures Cisco Customer Experience Specialisation

#contactcenterworld, @Cisco

Johannesburg, South Africa, March 4, 2021 -- Comstor, a Cisco distributor and part of Westcon-Comstor, is pleased to announce it has recently achieved the Cisco Customer Experience Specialisation and is now able to pass this expertise on to partners in sub-Saharan Africa. The specialisation was awarded to Comstor in recognition of its skillset to drive recurring revenue and build a sustainable life cycle practice.

"There is no doubt that there is a cost benefit derived from subscription models; however, as partners to business and IT, we need to work with customers to help create the link between what they expect from their initial technology investments and what a subscription model can offer them," said Rakesh Parbhoo, CEO at Westcon-Comstor Sub-Saharan Africa. "Without this understanding, it is unlikely that customers will renew their business and it is therefore our responsibility as Comstor to mentor partners as they make this transition to subscription-based services.

"By adding the Cisco Customer Experience Specialisation to our expertise, we are in a position to not just enable a technology transition between procurement models, but also assist our partners to meet their customers' evolving needs," he added.

By understanding our African customers’ business outcome expectations, conversations are tailored towards finding ways to overcome barriers to adoption, resulting in objectives being met and the perceived value of the solutions substantially increased. The renewed confidence in Cisco's solutions leads to higher renewal rates and further opportunities to expand the sale.

"We have achieved the Cisco Customer Experience Specialisation as a direct result of our approach to customer engagement, while also demonstrating a thorough understanding of the customer journey. Our ongoing success will only be achieved by our partners having meaningful and quality conversations with end-users and mentoring them through the adoption of Cisco’s solutions. If this level of engagement is taking place, then we are confident we are meeting recurring revenue targets while also driving value for the Cisco brand," he ends.

#contactcenterworld, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About Westcon Comstor:
Company LogoWestcon Group, Inc. is a value added distributor of category-leading unified communications, network infrastructure, data center, and security solutions with a global network of specialty resellers. Westcon's teams create unique programs and provide exceptional support to accelerate the business of its global partners. Strong relationships at every level of the Westcon Group organization enable partners to receive support tailored to their needs.
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About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Keep Your Options Open

Read today's tip or listen to it on podcast.

Published: Monday, March 8, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.
PH: 8448442989

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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