News : Con Edison Selects Opower for Customer Engagement Initiatives
Arlington, VA, USA, March 10, 2016 -- Opower (NYSE: OPWR), a global provider in cloud-based software for the utility industry, has been awarded a multi-year contract by Consolidated Edison Co. of New York to support the utility’s territory-wide Digital Customer Experience (DCX) initiative, its upcoming smart meter (AMI) rollout, and a demonstration project being introduced as part of New York State’s Reforming the Energy Vision (REV) initiative.
"Our work with Opower will help us provide customers with valuable information about their energy usage, more access to new products and services, and faster restoration when outages occur," said Craig Ivey, president of Con Edison. "The digital upgrades will make it easier for customers to interact with us online, while smart meters will give them rich data about how they’re using energy and ideas for using less. They’ll also get the convenience of not having to schedule appointments for us to take readings."
Opower will support Con Edison’s DCX initiative, which seeks to transform the utility customer experience, through a series of enhancements to Con Edison’s website that will provide customers with an engaging, insightful online portal that offers useful information about their energy use. Additionally, Opower will deploy customer-facing analytics in tandem with a planned smart meter rollout starting in 2017.
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Opower will also support Con Edison’s "Connected Homes" REV Demo Project, which aims to increase the adoption of Distributed Energy Resources (DERs) and energy-saving products. Con Edison will use Opower’s advanced customer segmentation and targeting analytics to enable providers like Nest and SunPower to promote their products to the most appropriate households.
In addition to helping Con Edison roll out a series of residential customer programs, Opower is partnering with FirstFuel to extend similar engagement tools for commercial and industrial customers so that businesses can directly access detailed information about their energy use and get recommendations to reduce usage.
Posted by Veronica Silva Cusi, news correspondent
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