News : Concentrix and Eptica Sign Worldwide Partnership Agreement
Reading, UK November 4th, 2014 -- Eptica, a global multichannel customer interaction software company, announces a significant technology-use agreement with business services provider Concentrix Corporation, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX). The collaboration highlights Concentrix’ heavy investment in innovative technology and passion for customer experience.
Concentrix is a provider in business services focused on process optimization, customer engagement strategy, technology innovation, and ecosystem performance. The agreement will incorporate Eptica’s customer engagement software into Concentrix delivery center operations.
Eptica’s multilingual Customer Engagement Suite transforms customer service by applying linguistics and natural language processing across all digital channels. Under the agreement, Concentrix will leverage the complete range of Eptica’s software, including both on-premise and Software-as-a-Service (SaaS) versions. Additionally, Concentrix will be able to use Eptica’s open application programming interfaces (APIs) to develop customized product integrations to meet individual client needs.
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Eptica is a provider of e-crm software solutions enabling e-business orientated companies or companies who want to take full advantage of their web site, to create, develop and manage in real-time their relationships with their clients, suppliers or partners via the Internet.
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a provider of high-value global business services. Engaged in its clients' business and invested in their outcomes, the company provides transformational solutions to drive business excellence. Concentrix helps its clients differentiate their brands and maximize value during every customer interaction. They do this by offering deep domain expertise, innovative technologies and a holistic approach to customer engagement. Based in 25 countries with a staff of more than 50,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail and e-Commerce, Government & Public Sector, Media and Communications, Automotive and Travel, Transportation & Tourism.
Published: Tuesday, November 4, 2014