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News : Concentrix Announces Another 117 Layoffs
Watertown, NY, USA, Feb, 2019 -- The company that replaced Convergys last year anticipates having to let go another 117 employees from its downtown call center, bringing the total number of announced layoffs to 232 in two weeks.
Brooke Beiting, senior specialist of communications for Concentrix, Fremont, Calif., said a service it provides to one of its clients from the Watertown office will end June 30, meaning the 117 customer support associates, trainers and team leaders who provided that service will lose their work. Another service provided by Concentrix to the unnamed client, which works in the communications industry, will end April 30, causing the eventual layoff of another 115 workers announced last week.
"It is just that the program is exiting the site due to business requirement changes from the client," Ms. Beiting said.
Concentrix sent a letter to the Jefferson County Department of Employment & Training at the WorkPlace with a Tuesday date that describes its plans to reduce its Watertown staff in increments on May 10, May 24, June 14 and June 30. Ms. Beiting said the firm does not anticipate laying off any more workers at this time.
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"Right now, this is supposed to be it," said Workplace Director Cheryl A. Mayforth. "I have not been given any indication of anything further down the road."
By the end of June, the company’s local office, 146 Arsenal St., will only provide two services for one other client, less than half of the work the office generated when Concentrix’s parent company, Synnex Corp., purchased Convergys, Cincinnati in October.
The firm, however, has been negotiating with existing clients to provide them more services and prevent, or at least minimize, the number of employee cutbacks.
Unless the company obtains agreements with either its existing clients or additional clients, 232 workers will lose their current positions at the Watertown call center. The affected workers will also have the opportunity to apply for work providing other services at the Watertown location, relocate to other offices or work remotely.
"We’ll be working with these employees to help them with new jobs and training to help them find new work," Mrs. Mayforth said.
The Watertown office currently employs about 550 workers, meaning its overall staff could decrease to about 320 workers by the end of June.
Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Saturday, February 9, 2019
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