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News : Concentrix Announces Layoffs of More Than 100 Workers
Watertown, NY, USA, Jan 29, 2019 -- A call center in Watertown has formally filed notice it plans to lay off more than 100 employees when one of its client programs, which is in the communications industry, closes at the end of April.
Concentrix Corporation, formerly known as Convergys, filed a notice on Tuesday of its plans to lay off up to 115 employees under what's known as the WARN Act (Worker Adjustment and Retraining Notification).
"The program is just exiting the site due to a change in business requirements between us and the clients," said Brooke Beiting, Concentrix senior specialist for media relations in North America.
Concentrix operates a call center in downtown Watertown in a building that once housed a Woolworth department store.
Concentrix is hired by other companies to handle their consumer calls.
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The WorkPlace career center in Watertown has been notified so it can prepare to help those laid off find new jobs.
Executive director of the WorkPlace of Jefferson County, Cheryl Mayforth, says 115 jobs is a major layoff in our community.
"Anytime we have a closure in our community, it's a blow and a number like this is really massive. and you take into account all the other service industries that have laid off individuals, that this is very concerning for us.
Mayforth says the good news is that the company gave its employees 90 days notice, which gives affected employees time to prepare.
The WorkPlace will send its rapid response team into the company to help.
"We work with the employees to develop their resumes and provide them with job seeking skills so when the time comes, they'll be ready to go out and find new work," said Mayforth.
But Mayforth points out a lot can happen between now and April 30 and the company could bring in a new client and save jobs.
She's hopeful it will. So is the company.
"We hope to be bringing in a new program to the site that would enable us to retain as many as of our team members as possible, as well as placing impacted employees at the time of the April 30 departure on other programs," said Beiting.
The layoffs will affect sales associates, team leaders and managers at the call center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Printing Telephone & Fax Numbers
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Thursday, January 31, 2019
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