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News : Concentrix Brazil Earns Certification to the COPC Outsource Service Provider Standard
Sao Paulo, Brazil, July 12, 2016 -- Concentrix, a global business services company, has been certified to the COPC Outsource Service Provider (OSP) Standard, Release 5.2, for its technology support service center in Sao Paulo, Brazil.
The COPC OSP Standard is a performance management system for third-party providers of call center services. Certification is achieved after COPC Inc. conducts an operational review to verify an outsourced contact center meets benchmark performance for quality, efficiency, service, customer satisfaction, cost and revenue.
"Certification to the COPC OSP Standard reinforces our commitment to excellence and differentiation," said Chris Caldwell, Concentrix President. "We are different by design and our innovative approach to service helped lead to this accomplishment. We are committed to increasing our speed and effectiveness in order to gain these certifications and exceed the needs of our clients’ customers."
"This is a tremendous milestone for us," said Manfred Kissling, General Manager of Concentrix Latin America. "The recognition is an outstanding reflection of the capabilities of our staff and the most advanced and sophisticated management techniques in the industry."
"Certification of the Sao Paulo center by COPC Inc. is an incredible achievement and demonstrates our commitment to using the best of the industry standards and performance benchmarks across the organization," said Ankit Poothia, Global Leader, COPC Compliance, Concentrix.
Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Its founders had experience in Strategy Consulting and Call Center operations.
Published: Friday, July 15, 2016