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News : Concentrix Contact Centre for Air New Zealand Faces Shift to Philippines

#contactcenterworld, @Concentrix, @flyairnz

Auckland, New Zealand, Feb, 2020 -- An Auckland call centre doing work for Air New Zealand faces a shift to the Philippines as part of a cost-saving drive.

The airline says it is working with Concentrix "to assess the future location of the contact centre work they conduct on its behalf".

No Air NZ staff are affected and no final decision has been made. If it is on, it will take place over the next year to 18 months.

"Regardless of the final decision, Air NZ will retain its New Zealand-based contact centre function."

Those doing work for Air New Zealand in Auckland met airline representatives yesterday and were told contact centre roles would move to the Philippines, a tipster said.

"This would lead to the loss of many jobs in New Zealand."

When Air NZ outsourced part of its call centre work to Concentrix in 2014 about 70 roles were created for what was promoted as on the job training for students and part-timers.

#contactcenterworld, @Concentrix, @flyairnz

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nzherald.co.nz


About Concentrix:
Company LogoConcentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
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About Air New Zealand:
Company LogoAir New Zealand Limited is the national airline and flag carrier of New Zealand. Based in Auckland, the airline operates scheduled passenger flights to 25 domestic and 26 international destinations in 15 countries across Asia, Europe, North America and Oceania. The airline has been a member of the Star Alliance since 1999.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Monday, February 17, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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