Fremont, CA, USA, Feb, 2021 -- Concentrix (Nasdaq: CNXC), a global provider of customer experience (CX) solutions and technology, announced the launch of VOC Essentials, a solution that combines software-as-a-service technology with preconfigured customer engagement best practices, enabling businesses to measure their customers’ experience and take action to delight them.
Concentrix created VOC Essentials to provide businesses with access to real-time, actionable insights that reduce customer support time, decrease repeat contacts, and boost staff engagement. The platform also accelerates positive outcomes that are driven by customer feedback to increase customer loyalty, improve experience delivery, enhance brand perception, and lower operational costs.
"Businesses need insights into how their customers think and they don’t have time for long complex implementations of existing VOC platforms with hard-to-measure outcomes. I’m incredibly excited at the opportunity VOC Essentials provides to create more authentic customer experiences; track and optimize staff engagement, performance, and satisfaction; and drive issue resolution, customer retention, and brand loyalty," said Kathy Juve, Concentrix’ EVP, Customer Experience Technology, and Insights. "We specifically developed this solution to empower leaders to improve their customers’ experiences through real-time feedback, AI-powered insights, and action workflows. We’re excited at the additional value this new tool will provide to our clients and their customers that are looking for meaningful ways to improve their customer experience."
Veronica Silva Cusi, news correspondent
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Published: Friday, February 12, 2021
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