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News : Concentrix Customer Feedback Management Platform Recognized as a Strong Performer

#contactcenterworld, @Concentrix, @forrester

Newark, CA, USA, Mar 20, 2023 - Concentrix Corporation (NASDAQ: CNXC), a global provider of customer experience (CX) solutions and technology, announced it has been named a Strong Performer in The Forrester Wave™: Customer Feedback Management, Q1 2023 report. This report demonstrates how  Voice of the Customer (VOC) providers measure up in the market to help CX professionals select the right one to match their needs.

Concentrix’s VOC solution helps brands Design, Build, and Run customer feedback programs that transform experiences. Concentrix couples its CX acumen with technology and expert support. This total solution moves Concentrix’ client partners from data to intelligence to action that produces measurable results.

The Forrester report gave Concentrix the highest scores possible across nine criteria, including systemic CX improvement, feedback collection, owned digital properties, client experience, product vision, and adoption.

Forrester’s report also noted that Concentrix "stands out for its commitment to change management and organizational engagement via services that support and guide clients throughout implementation, including internal communications planning and strategy."

"Our solution challenges the status quo "technology-only" approach to feedback management. Instead, we provide a comprehensive ecosystem of intelligence and action," said Reagan Miller, Global Vice President of Analytics and Voice of the Customer at Concentrix. "This allows us to deliver unique value to our clients so they can create exceptional experiences for their customers. For these reasons, we are proud to have been recognized as a Strong Performer by Forrester."

#contactcenterworld, @Concentrix, @forrester

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Concentrix + Webhelp:
Company LogoConcentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
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About Forrester:
Company LogoForrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Tuesday, March 21, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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