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#contactcenterworld, @Concentrix, @everestgroup
Newark, CA, USA, Sept, 2022 -- Everest Group, a global research firm focused on strategic IT, business services, engineering services, and sourcing has positioned Concentrix as a Leader – its highest designation – in CXM. The company’s latest designation is included in Everest Group’s newly released report, "Customer Experience Management in the Americas – Service Provider Landscape with PEAK Matrix(R) Assessment 2022" as well as in the PEAK Matrix Assessments covering the Asia Pacific and Europe, Middle East and Africa regions.
These reports detail the role that CXM service providers play in delivering exceptional experiences that modern customers expect, and enterprises need to attract and retain customers.
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"Being positioned as a CXM Leader for the seventh consecutive year demonstrates our fanatical focus on delivering epic customer experiences for the world’s best brands. Our talented team worldwide continues to deliver the right mix of strategy, talent and technology that earns recognition from the industry as well as our clients," said Cormac Twomey, Executive Vice President, Global Operations and Delivery, Concentrix Corporation. "We remain committed to reimagining everything CX, and today we celebrate another exciting milestone in our journey."
"Concentrix is a Leader on Everest Group's Customer Experience Management (CXM) in the Americas – PEAK Matrix(R) Assessment 2022 supported by a balance of people and technology. It has been making internal investments and acquisitions for offering cloud-based solutions in areas such as advanced analytics, automation/RPA, omnichannel platforms, and Intelligent Virtual Agents (IVA)," said David Rickard, Vice President, Everest Group. "With an intent of driving co-innovation and adapting outcome-based pricing models, Concentrix has positioned itself to succeed in a market with diverse client requirements."
#contactcenterworld, @Concentrix, @everestgroup
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Concentrix:
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
About Everest Group:
Everest Group is a research firm that applies research to people’s day-to-day business problems. Established in 1991, the firm helps business providers navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Everest Group's deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Its problem-solving, forward-looking approach is designed around their clients' journeys, so they make better business decisions.
Published: Monday, September 12, 2022
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