#contactcenterworld, @Concentrix, @goquiq
Bozeman, MT, and Newark, CA, Oct. 11, 2022- - Concentrix Corporation (NASDAQ: CNXC), aglobal provider of customer experience (CX) solutions and technologies, and Quiq, an AI-powered Conversational Platform that enables brands to engage customers on messaging channels with bots and human agents, announced that Concentrix has been named the Quiq Partner of the Year. Presented at Quiq Connect 2022, the award signifies the positive impact Concentrix has made in the digital transformation initiatives of joint clients.
"The Concentrix team is honored to be selected for this award," said Andy Bird, Vice President of Product Strategy at Concentrix. "Our digital transformation operations expertise combined with Quiq's digital conversation platform has enabled us to deliver results that help our clients reimagine the critical role that technology plays in CX strategy. We look forward to continuing our work together, helping companies to engage with their customers to drive efficiencies, productivity and customer loyalty."
The strategic relationship between Concentrix and Quiq was forged to transform the contact center and the overall digital customer experience brands deliver today. The partnership drives client efficiencies by bringing together Conversational AI, digital messaging and skilled staff knowledgeable in managing digital experiences.
"I am honored that Concentrix has entrusted Quiq as a partner and thrilled with the results we have achieved together. Together with Concentrix, we help brands reduce costs and improve customer satisfaction, all while orchestrating experiences that are aligned with digital first customer expectations in a world where traditional shopping and business is no longer the norm," said Mike Myer, Quiq CEO and founder. "Concentrix's operational expertise and Quiq's technology is helping brands realize the value of Conversational AI and business messaging. I am looking forward to expanding our work together to help more brands understand the value of digital conversations."
Posted by Veronica Silva Cusi, news correspondent
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Quiq is the AI-powered Conversational Platform enabling businesses to engage with customers across the most popular digital messaging channels. Trusted by leading brands and boasting a 56 NPS score, Quiq's enterprise-grade Conversational Platform supports SMS/text, Apple Business Chat, Google's Business Messages, webchat, Facebook, Instagram, Twitter, call-to-text, and more. Headquartered in Bozeman, Montana, with an office in New York City, Quiq is a privately held company backed by Foundry Group, Venrock and Next Frontier Capital.
Published: Thursday, October 13, 2022
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