News : Concentrix Japan Centers Receive COPC Inc. Certification
Fremont, CA, USA, May 4, 2015 -- In Japan, three Concentrix centers have been certified to the COPC Outsource Service Provider (OSP) Standard, Release 5.1, bringing the company's total certified centers to 10. The COPC OSP Standard is part of the COPC(R) Family of Standards and is a recognized and performance management system for contact centers and can be applied to any type of in-house customer operation.
"We are proud of these prestigious COPC Inc. certifications, which clearly demonstrate our commitment to excellence and setting extremely high benchmarks in our industry," said Chris Caldwell, Concentrix President.
For COPC Inc. certification, a customer contact operation must adopt and consistently implement best practices to manage customer satisfaction, service, quality, and costs. It also must meet performance targets that are consistent with high-performing organizations. Certified organizations can ensure their clients and end-users consistently receive high levels of service and quality, combined with high levels of operational efficiency and reduced costs.
Posted by Veronica Silva Cusi, news correspondent
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A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a provider of high-value global business services. Engaged in its clients' business and invested in their outcomes, the company provides transformational solutions to drive business excellence. Concentrix helps its clients differentiate their brands and maximize value during every customer interaction. They do this by offering deep domain expertise, innovative technologies and a holistic approach to customer engagement. Based in 25 countries with a staff of more than 50,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail and e-Commerce, Government & Public Sector, Media and Communications, Automotive and Travel, Transportation & Tourism.
Published: Wednesday, May 6, 2015