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News : Concentrix Japan Centers Receive COPC Inc. Certification
Fremont, CA, USA, May 4, 2015 -- In Japan, three Concentrix centers have been certified to the COPC Outsource Service Provider (OSP) Standard, Release 5.1, bringing the company's total certified centers to 10. The COPC OSP Standard is part of the COPC(R) Family of Standards and is a recognized and performance management system for contact centers and can be applied to any type of in-house customer operation.
"We are proud of these prestigious COPC Inc. certifications, which clearly demonstrate our commitment to excellence and setting extremely high benchmarks in our industry," said Chris Caldwell, Concentrix President.
For COPC Inc. certification, a customer contact operation must adopt and consistently implement best practices to manage customer satisfaction, service, quality, and costs. It also must meet performance targets that are consistent with high-performing organizations. Certified organizations can ensure their clients and end-users consistently receive high levels of service and quality, combined with high levels of operational efficiency and reduced costs.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Wednesday, May 6, 2015