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News : Concentrix Named Second Highest in Overall CCO Delivery Capability
Fremont, CA, USA, June 15, 2016 -- Concentrix has been named a Contact Center Outsourcing (CCO) Market Leader for the second consecutive year and is positioned as the second highest in overall CCO delivery capability, on the Everest Group PEAK Matrix™.
Everest Group’s PEAK Matrix examines the global service provider landscape and its impact on the market. This report focuses on service provider positioning in the CCO market, changing market dynamics and assessment of service provider delivery capabilities. It provides an objective, data-driven comparative assessment of service providers based on their overall delivery capability and market success across different outsourcing markets.
"We’re excited to be recognized as a leader in industry excellence yet again," said Chris Caldwell, Concentrix President. "We continue to focus on innovation and high value solutions that drive improved business results for our clients. Our solutions and positive impact continue to position us in the top quadrant."
Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Friday, June 17, 2016