#contactcenterworld, @Concentrix
Fremont, CA, USA, Oct. 19, 2020 -- Concentrix, a global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), a platform for customer experience management.
The global shift to digital and remote work has accelerated the need to reduce contacts in a scalable and resilient fashion making it easier to digitally empower customers and agents alike.
Concentrix XP provides advanced cloud and artificial intelligence (AI)-based technologies for digital first self-service and contact centers.
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The platform integrates with CRM and WFM systems as well as Concentrix own VOC, Analytics, and SecureCX biometrics workspace solutions.
"The Concentrix XP platform represents the future of agile digital self-service providing organizations the flexibility to meet the needs of consumers expecting context rich self-service interactions," said Kathy Juve, EVP Customer Experience Technology and Insights, Concentrix. "We will continue to invest in building and collaborating with the best technologies in the market to enable our clients to move from legacy systems to nimble cloud-based solutions."
#contactcenterworld, @Concentrix
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Concentrix:
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Published: Wednesday, October 21, 2020
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
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