News : Concentrix to Close Las Cruces Call Center
Las Cruces, NM, USA, Sept, 2019 -- Concentrix CVG Corp. — formerly known as Convergys — will be shutting down its call center in Las Cruces.
About 65 employees have been notified their last day of work will be Nov. 30.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
However, Concentrix is "working very diligently to place as many of the employees in work at home positions," Concentrix legal counsel Bernadine C. Topazio wrote in a letter to Las Cruces Mayor Ken Miyagishima.
The news comes just nine months after Concentrix took over the call support center and five months after it announced it would be closing one unit at its facility, 4201 Del Ray Blvd.
Earlier this year, Volt closed its call center in Las Cruces, affecting about 50 employees.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - System Considerations
More Editorial From Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Published: Monday, September 30, 2019