News : Concentrix to Expand Deployment of WorkFlex Products
Cincinnati, OH and Fremont, CA, USA, February, 2017 -- WorkFlex Solutions LLC (WorkFlex), a provider in intelligent employee empowerment solutions for contact centers, announced a product deployment expansion contract with Concentrix Corporation, a global business services company.
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"Expanding the deployment of WorkFlex is consistent with our commitment to delivering superior service to our clients," said Chris Caldwell, President, Concentrix. "Automation of key intraday staffing and performance management processes enables our workforce administrators and supervisors to more rapidly and effectively respond to our clients’ needs by proactively identifying and implementing staffing optimization actions in real-time."
"The WorkFlex Intelligent Mobile App has fundamentally transformed the agent experience by enabling them to manage their work-life balance," added Sanjeev Angadi, Senior Director of Workforce Optimization Worldwide at Concentrix. "Our agents can easily make changes to their schedules even if they are not at work and every change they make helps optimize net staffing. This has effectively transformed our agents into active workforce management partners, enabling us to optimize staffing levels far beyond what can be achieved by company-initiated staffing processes alone".
Posted by Veronica Silva Cusi, news correspondent
Source: WorkFlex Solutions http://workflexsolutions.com
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Wednesday, March 1, 2017
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