Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Concerns over Police 101 Response Times in Sussex

#contactcenterworld, @sussex_police

Sussex, England, Feb, 2019 -- Four in ten people simply give up trying to report information to the police after they are left hanging on the phone, figures show.

Crime victims and witnesses dial the Sussex Police 101 line to pass on vital information to help police inquiries.

But because of the long wait to be answered, many are simply abandoning their calls – which could be costing the police important clues and information to solve cases.

Sussex Police and Crime Commissioner Katy Bourne said she has been left "frustrated" by the force, and said she has spent the last 18 months going "blue in the face" to improve how the calls to 101 are handled.

It was also revealed that while the force meets a target for officers emergency response times, it is taking them up to three hours to respond to other matters such as reports of antisocial behaviour in their neighbourhood.

Mrs Bourne quizzed Deputy Chief Constable Jo Shiner and Assistant Chief Constable Nick May about the latest figures at a performance and accountability meeting on Friday.

She said: "You know my frustration and you know the public are really, really unhappy.

"I have spent the last year to 18 months going a bit blue in the face, promised and promised that things are being done.

"I understand why you say that there has been good work done before you arrived, but actually there has not been, if I’m honest."

The average 101 call response time for Sussex Police was 12 minutes.

Figures for Kent Police show it is one minute and 38 seconds and in Surrey it is 48 seconds. Though it is not clear if the same figures were being compared.

Deputy Chief Con Shiner said police council tax rises will be spent on improving technology at the call centre to improve the way emergency and non-emergency calls are dealt with.

Meanwhile Assistant Chief Con Nick May said patrol car response times for the most serious 999 calls is at 15 minutes, but said no force in the country works to precise targets, with the priority instead being for officers to drive safely and effectively.

But he said the responses to second grade priorities is two hours and 57 minutes.

The second tier callouts can include responding to antisocial behaviour, domestic violence cases, and searches for missing people.

The assistant chief constable said the figure was down to the pressure of an ever-growing number of callouts to help find vulnerable and missing people.

In 2015 to 2016 officers responded to 4,135 calls about missing people, but last year that figure had gone up to 6,621.

He said on average officers can take seven hours in the searches, which are often "complex" and require trips to hospital or contact with mental health services.

"The demand for missing people has risen substantially over the last three years, and that is a trend we expect to continue," he said.

#contactcenterworld, @sussex_police

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.theargus.co.uk


About Sussex Police:
Company LogoSussex Police is the territorial police force responsible for policing the county of Sussex in southern England (which for administrative purposes is split into East Sussex, West Sussex and the city of Brighton and Hove). Its headquarters is in Lewes, East Sussex.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

Published: Tuesday, February 19, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =