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News : Condor Tells Customers How It Will Improve
Guernsey, UK, April 26, 2016 -- Condor Ferries has vowed to improve its customer services after admitting that public confidence in the company is ‘at a low ebb’.
In an email sent to current and previous customers, the operator has set out a plan to significantly improve the reliability and punctuality of its ferry fleet and address customer services issues which have dogged the firm during the past year.
It states that it has already recruited more call centre staff and extended the centre’s opening hours while customer services staff are also working longer hours during periods of travel
The firm has recently employed a customer services project director on an interim contract and is now planning to enhance the service further by upgrading the telephone system
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - IVR Messages
Published: Thursday, April 28, 2016