Florham Park, NJ, USA, Nov, 2020 -- Conduent Incorporated (Nasdaq: CNDT) announced ISG has recognized the company as a "Leader" in their 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report and their Europe and U.K. report.
In the global report, ISG points to Conduent’s more than 25 years of experience in customer experience management (CXM) and the contact center industry in designating Conduent as a Leader in the Digital Operations quadrant. In the AI and Analytics quadrant, ISG calls Conduent a chosen leader for its effective use of domain knowledge and technologies to craft customer experience solutions.
Conduent was also named a Leader in Europe and U.K. for its proprietary technology platforms, strong focus on developing industry-specific solutions and established work-at-home practice.
The global report from ISG, a global technology research and advisory firm, evaluates the contact center - customer experience services of 22 companies in two quadrants, Digital Operations and AI & Analytics. The ISG assessment of the European and U.K. markets evaluates Digital Operations of 20 companies. The assessments measure service providers on a variety of capabilities, including end-to-end contact center services, digital technology offerings, work-from-home solutions and analytics capabilities. The report defines "Leaders" as having highly attractive product and service offerings, strong market and competitive positioning, and innovative strength and stability.
"Conduent brings decades of industry experience, backed by multifaceted services, mature delivery operations and a broad technology portfolio, to transform customer experience. With a promising growth rate and growing investments on technology, Conduent is well-positioned to address enterprises’ customer experience needs," said Namratha Dharshan, Director of Research and Principal Analyst, ISG.
"We appreciate ISG’s recognition of our continued commitment to service excellence and investment in digital transformation solutions," said Randall King, Global Head, Customer Experience Management at Conduent. "As a leader in this space, we continue to leverage our considerable experience, partnerships and leading digital technologies that allow us to meet the ever-evolving needs of our clients. We are laser-focused on delivering exceptional services to our global clients."
Posted by Veronica Silva Cusi, news correspondent
Provider of multi-channel knowledge management, care automation and analytics.
About ISG Plc:
ISG Plc is an international construction services company delivering fit out, construction and a range of specialist services, with 31 offices worldwide. The company works with owners, developers and occupiers in the public and private sector for an extensive range of industries. ISG Plc was established in 1989 and has been quoted on AIM since 1998. Today the company has a turnover of around £1.3 billion.
Published: Tuesday, November 3, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|7.)||Teckinfo Solutions Pvt. Ltd.|
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.