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News : Conduent Selected by smart Europe GmbH as Customer Experience Provider

#contactcenterworld, @conduent

Hamburg, Germany and Florham Park, NJ, USA, Feb, 2021 -- Conduent Incorporated (Nasdaq: CNDT) announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022.

Conduent will be providing smart Europe with three main customer engagement and contact services:

Sales services, including inquiries, digital sales process management, order support and delivery orchestration.
After-sales services, including complaint management.
24/7 emergency and roadside assistance liaising services.

Conduent will deliver all these services from one central location to support smart across Europe.

A Media Snippet accompanying this announcement is available by clicking on the image or link below:

"In 2022, smart will be launching the next generation of smart vehicles and services, and Conduent stood out as the perfect strategic partner to support us within the customer engagement area," said Dirk Adelmann, CEO at smart Europe. "Conduent’s combination of an ecosystem approach enhanced with innovative technical offerings will support smart Europe to provide the full range of sales and after-sales services and will ensure that our customers receive an exceptional level of service that exceeds their expectations."

"The Conduent CXM team is well positioned to provide a full suite of capabilities to meet the unique needs of each client," said Randall King, Group President of Customer Experience Management at Conduent. "We are leveraging our expertise in the customer journey to optimize every interaction and provide the right balance between digital and human engagement as part of our valuable partnership to help smart Europe meet its digital ambitions."

#contactcenterworld, @conduent

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Conduent:
Company LogoProvider of multi-channel knowledge management, care automation and analytics.
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Today's Tip of the Day - Ask How Can I Help..

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Published: Monday, March 1, 2021

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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