News : Conduit Global Launches CX100™ Cloud Contact Center Suite
New York, NY, USA, Aug 8, 2018 -- Conduit Global (Conduit), a provider in cloud Contact Center as a Service (CCaaS) solutions and Business Process Outsourcing (BPO), deploying and managing cloud contact centers, announced its flagship platform, the CX100™ Cloud Contact Center Suite. The CX100 Cloud Contact Center Suite is a highly-resilient and elastic cloud solution, available globally, enabling digital transformation with unmatched agility and taking customer experience to the next level.
"The CX100 Cloud Suite is the foundation of our digital transformation blueprint – it enables our customers to deliver high-impact customer experiences in the digital era," said Conduit Global CEO Michael Graham. "It’s a 100 percent virtual platform, a best-in-class multi-vendor omnichannel private or public cloud solution for the true digital transformation of contact centers: it displaces legacy platforms and eliminates support burdens, as the entire package is complemented by a tailored set of professional and ‘white glove’ managed services to ensure a seamless migration to the cloud. The result is extraordinary customer journeys for just about any enterprise or organization."
"CX100 has been built with security-by-design principles and with strict controls," said Stuart Knight, SVP of Technology Services at Conduit Global. "All data and requests can be encrypted, with organization data rigorously authenticated and separated. We’re truly excited to bring this industry-leading, omnichannel cloud contact center solution with air-tight security to new and current Conduit Global customers."
Conduit Global has bolstered its experienced management team with the addition of industry veteran Jitender Singh, who joined the company as Senior Vice President of Cloud Solutions and Sales. Mr. Singh was previously the Director and General Manager, Cloud Solutions, at Avaya, where he founded and spearheaded the growth of Avaya’s cloud solutions business.
"Conduit Global has over two decades of first-hand experience running efficient, cost-effective contact centers and digital CX management, with more than 3 billion customer interactions and counting," Mr. Singh said. "With our clients increasingly looking to upgrade their customer experiences, the launch of the CX100 Cloud Suite will make it so they can rapidly deliver the most innovative omnichannel experiences. Our first CX100 customers have expressed tremendous enthusiasm for the platform, and we can’t wait to introduce the CX100 Cloud Suite to new and current customers worldwide."
Posted by Veronica Silva Cusi, news correspondent
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Conduit Global is one of the world’s largest independent and fully integrated BPO companies with expertise in multi-channel contact center and back office support.
Published: Thursday, August 9, 2018
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