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News : Conexon Extends Services for Rural Electric Cooperatives

#contactcenterworld

Kansas City, MO, USA, Nov. 25, 2020 -- Rural fiber-optic network design and construction management provider Conexon has extended its end-to-end services for electric cooperatives offering fiber broadband to their members with its Network Operations, Engineering and Call Center Support.

Conexon’s Network Operations Center (NOC) and Call Center, based in the company’s downtown Kansas City headquarters, offer electric co-op broadband providers a full suite of back-office functions supported by network engineers. The operation’s co-op veterans have experience building call centers from the ground up and successfully operating networks for electric co-ops.

The NOC and Call Center offer technical support to troubleshoot, identify and isolate issues, determine outages, dispatch technicians if needed, and quickly and effectively resolve subscribers’ issues. With full visibility inside the co-op’s network down to the subscriber level, the support team is equipped to troubleshoot at the deepest level, helping subscribers one on one and ultimately increasing overall customer satisfaction.

"We knew when we started the FTTH project, we didn’t have the personnel or expertise needed to support our members," Al Simpson, CEO of Arkansas Valley Electric Cooperative and subsidiary WAVE Rural Connect said. "Finding a partner who would treat our members with the same level of service they’ve come to expect from the electric side was the top priority. It was no secret that Conexon had the technical expertise and history of building first-class FTTH projects, and the team there has proven itself able to treat our members as its own."

"Conexon’s Call Center has proven to be a valuable extension of our team," Sean Vanslyke, CEO of Missouri’s SEMO Electric Cooperative and GoSEMO Fiber said. "Conexon treats our subscribers like we expect in the cooperative world. We have high expectations. Our first attempt with another call center didn’t work so we switched to Conexon. Our partnership will help us grow and retain our existing subscribers."

"Electric co-ops are often dependent on third-party call centers that don’t understand the nature of their business, and often can’t go beyond answering a call," said Andy Burger, Conexon vice president of operations. "We have a very proficient staff, some of whom have built and/or operated fiber networks and call centers for over a decade. They possess the specific expertise for efficient resolution, while maintaining the highest level of customer satisfaction."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Conexon:
Company LogoConexon works with Rural Electric Cooperatives to bring fiber to the home in rural communities. The company is composed of professionals who have worked in electric cooperatives and the telecommunications industry, and offer decades of individual experience in business planning, building networks, marketing and selling telecommunications. Conexon offers its electric cooperative clients end-to-end broadband deployment and operations support, from a project’s conception all the way through to its long-term sustainability.
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Today's Tip of the Day - Technology

Read today's tip or listen to it on podcast.

Published: Friday, November 27, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

8.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
PH: 0217991445

9.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 

ABOUT US IN 60 seconds!

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