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News : Confie Named Best Call Center by Yo Amo Tijuana

#contactcenterworld

Huntington Beach, CA, USA, Feb. 2, 2021 -- Seguros Confie, the Shared Services Center and BPO division of Confie, was named the best call center in Tijuana by local publisher Yo Amo Tijuana. Winners were selected through a multi-round online process led by the popular publisher and social media provider Yo Amo Tijuana (I love Tijuana).

Confie is a US personal lines insurance distributor. Its nearshore Seguros Confie division is comprised of a shared services center and business process outsourcing (BPO) with staff members who are predominantly bilingual in English and Spanish. The facility operates 24 hours a day, every day of the year to deliver support for Confie's US brands and its BPO clients. 

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

The Yo Amo Tijuana nomination process included a series of eliminatory rounds. Confie Seguros prevailed as the best call center. Connempathy, Telvista, TaskUs, and Integon were also considered in the nomination process. As part of the process, Confie employees shared the link with friends and family to submit their vote. Commercial partners and vendors of Confie also showed support in their Instagram stories by sharing their votes for them. Commercial partners and vendors of Confie also showed support in their Instagram stories by sharing their votes for them.

"The most important thing about this distinction is that not only our employees voted, but also their friends and family did as well. That is the greatest recognition we can receive, the trust and affection of those who are part of this great company," stated Javier De La Torre, Vice President and General Manager of Confie's call center.

"It is great to see that our employees truly believe that we are the Best Call Center in Tijuana. Their passion is unsurpassed. I see it every day through their consistent collaboration and communication with our BPO clients and their willingness to listen to their needs, adapt to changes, and their desire to always exceed our clients' expectations. I am so proud of our employees. Their drive to always be the best makes me proud to be part of the Confie family," stated Alex Trachtman, Senior Vice President, Business Development.

#contactcenterworld

Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Confie:
Established in 2008, Confie is the nation's leading personal lines insurance distribution company. Today, Confie meets customers wherever they are with more than 750 retail locations in 23 states, the Bluefire general agency, and a telephone and online shared service center servicing all 50 states. With flexible insurance options, outstanding value, and convenient service, Confie's goal is to be the most trusted source of insurance solutions so our customers can have peace of mind. Confie is a portfolio company of ABRY Partners.
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Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Wednesday, February 3, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
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