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News : Congratulations to Mackenzie Health Call Centre Workers on their First Contract

#contactcenterworld, @sodexoUSA

Toronto, ON, Canada, Oct, 2018 -- Congratulations to all of the call centre workers at Mackenzie Richmond Hill Hospital who have just ratified their first-ever collective agreement.

Call centre workers can now bargain for improved working conditions

These workers are employed by Sodexo, and are the newest of more than 1,200 Mackenzie Health staff to join the Ontario Public Service Employees Union (OPSEU/NUPGE). Others who work in the office and clerical, service, and diagnostic imaging are also members.


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Warren (Smokey) Thomas, OPSEU President, explained "It’s about making sure everyone in the workplace is brought under the protection and representation of the union. That solidarity raises the bar for everyone. No one should be left behind when it comes to the right to decent work."

"These workers are about to start reaping the benefits of joining OPSEU/NUPGE. They had no wage grid, no pay in lieu and no group RRSP. All of that has just changed," said Thomas.

Additional gains include float days, improvements to vision care and more vacation time.

The Sodexo call centre workers have joined more than 1,000 members in OPSEU Local 374, with the balance of the Mackenzie Health members being part of OPSEU Local 388.

#contactcenterworld, @sodexoUSA

Posted by Veronica Silva Cusi, news correspondent
Source: https://nupge.ca


About NUPGE:
The National Union of Public and General Employees (NUPGE) is one of Canada's largest labour organizations with over 390,000 members. Our mission is to improve the lives of working families and to build a stronger Canada by ensuring our common wealth is used for the common good.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, October 25, 2018

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

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Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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OpsTel Services

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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

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*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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