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News : Congress Introduces Legislation to Protect Call Center Workers

#contactcenterworld

Washington, DC, USA, May, 2024 - The United States Call Center Worker and Consumer Protection Act was introduced in both the U.S. House and Senate. The bill has been strongly endorsed by CWA for protecting call center workers from seeing their jobs offshored and for protecting American consumers whose data could be at risk under the control of foreign companies and governments.

Under the proposed law, call center agents would be required to disclose their location, and customers would have the right to ask to be transferred to a call center located in the United States. The bill would penalize companies that outsource call centers overseas by withholding federal grants and contracts. It would further require that all call center work performed on federal contracts be done in the U.S., protecting the work from offshoring.

"As the union representing the largest number of workers in the call center industry, we understand how devastating call center offshoring is to U.S. workers, consumers, and communities," said Dan Mauer, CWA Director of Government Affairs. "U.S. workers and communities rely on these good-paying jobs, and consumers rely on our data privacy laws to keep their personal identifiable information protected. We applaud the introduction of the bill and urge Congress to pass this legislation!"

The bill was introduced by Senators Bob Casey (D-Pa.), Sherrod Brown (D-Ohio), and Catherine Cortez Masto (D-Nev.) in the Senate and Representatives Sharice Davids (D-Kan.) and Brian Fitzpatrick (R-Pa.) in the House.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://cwa-union.org


Today's Tip of the Day - Making It Easy For Customers To Contact You

Read today's tip or listen to it on podcast.

More Editorial From CIMB Wealth Advisor

Published: Tuesday, May 21, 2024

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2024 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

2.) 
Motivarnos

Motivarnos.com
Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 

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