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News : Congress to Start Health Helpline in Mysuru from Saturday

#contactcenterworld

Karnataka, India, April, 2021 -- The Congress will start Arogya Sahayavani, a health helpline, to assist COVID-19 patients and their attendants in Mysuru district on Saturday.

Karnataka Pradesh Congress Committee (KPCC) Working President R. Dhruvanarayan told reporters in Mysuru on Friday that the Arogya Sahayavani’s control room for Mysuru district will be opened at the party office in the city in the presence of District Congress President B.J. Vijaykumar and City Congress President R. Murthy.

Arogya Sahayavani is a State-wide programme launched by KPCC with each district having different control rooms. The control room in Chamarajanagar will be inaugurated on Saturday afternoon.

A total of 320 doctors, who had voluntarily registered themselves with KPCC’s Doctors’ Cell, will provide telephonic guidance to callers. For guidance on home treatment, the doctors can be contacted on 95351-77064, 98809-73703, 98803-02471 and 97403-61867. For psychiatric guidance, people can contact 78927-99074 or 096201-00245. Callers seeking Ayurvedic treatment can contact 97415-16746.

For other forms of assistance including arrangement of beds, medicine, and funeral, volunteers assigned for Mysuru City can be contacted on 89043-38112 and 93433-05375 while volunteers assigned for Mysuru Rural areas can be contacted on 81053-05866 and 90089-51024.

###contact#contactMr. Dhruvanarayan said the volunteers will not only coordinate with medical establishments and officials, but will also be assisted by party MLAs in the district – H.P. Manjunath, Anil Chikkamadu, Tanveer Sait and Yathindra.

The Congress had launched the Arogya Sahayavani programme after All India Congress Committee’s (AICC) General Secretary in charge of Karnataka Randeep Surjewala asked the party leaders in the State during a recent virtual conference to chalk out programmes to assist the citizens.

Expressing concern over the alarming situation in the State, Mr. Dhruvanarayan said the mortality rate had doubled from 0.6 to 0.7 per cent in the first wave to 1.3 to 1.5 per cent in the second wave, which has been far more virulent.

He said neighbouring Kerala had taken a lot of precautionary measures and had managed to limit the mortality rate. "There is no oxygen shortage in that State (Kerala). They have recruited a lot doctors and other medical personnel. There is not much manpower shortage there. They have learnt a lesson in the first wave and took precautionary measures", he said.

Karnataka government did not take adequate steps though health experts in November last year itself had warned of a possible second wave, Mr. Dhruvnarayan said and cited "coordination problems" in the B S Yediyurappa-led Ministry. The Chief Minister should have held frequent meetings and taken the advice of health experts such as C.N. Manjunath of Jayadeva Hospital and Devi Shetty of Narayana Hrudayalaya, he felt.

Apart from providing each citizen free vaccination, the Centre should immediately provide five kg of grains during May to help avoid starvation deaths. The State government should immediately open gruel centres. Beggars and other people living on the streets are on the verge of dying, he said.

The government should provide financial assistance to daily wagers, who had lost their livelihood during the pandemic, besides the farmers growing vegetable and flowers who had been hit due to absence of market for their produce.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com


Today's Tip of the Day - Engage Your Agents!

Read today's tip or listen to it on podcast.

Published: Monday, May 3, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

4.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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