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News : Congress to Start Health Helpline in Mysuru from Saturday

#contactcenterworld

Karnataka, India, April, 2021 -- The Congress will start Arogya Sahayavani, a health helpline, to assist COVID-19 patients and their attendants in Mysuru district on Saturday.

Karnataka Pradesh Congress Committee (KPCC) Working President R. Dhruvanarayan told reporters in Mysuru on Friday that the Arogya Sahayavani’s control room for Mysuru district will be opened at the party office in the city in the presence of District Congress President B.J. Vijaykumar and City Congress President R. Murthy.

Arogya Sahayavani is a State-wide programme launched by KPCC with each district having different control rooms. The control room in Chamarajanagar will be inaugurated on Saturday afternoon.

A total of 320 doctors, who had voluntarily registered themselves with KPCC’s Doctors’ Cell, will provide telephonic guidance to callers. For guidance on home treatment, the doctors can be contacted on 95351-77064, 98809-73703, 98803-02471 and 97403-61867. For psychiatric guidance, people can contact 78927-99074 or 096201-00245. Callers seeking Ayurvedic treatment can contact 97415-16746.

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For other forms of assistance including arrangement of beds, medicine, and funeral, volunteers assigned for Mysuru City can be contacted on 89043-38112 and 93433-05375 while volunteers assigned for Mysuru Rural areas can be contacted on 81053-05866 and 90089-51024.

###contact#contactMr. Dhruvanarayan said the volunteers will not only coordinate with medical establishments and officials, but will also be assisted by party MLAs in the district – H.P. Manjunath, Anil Chikkamadu, Tanveer Sait and Yathindra.

The Congress had launched the Arogya Sahayavani programme after All India Congress Committee’s (AICC) General Secretary in charge of Karnataka Randeep Surjewala asked the party leaders in the State during a recent virtual conference to chalk out programmes to assist the citizens.

Expressing concern over the alarming situation in the State, Mr. Dhruvanarayan said the mortality rate had doubled from 0.6 to 0.7 per cent in the first wave to 1.3 to 1.5 per cent in the second wave, which has been far more virulent.

He said neighbouring Kerala had taken a lot of precautionary measures and had managed to limit the mortality rate. "There is no oxygen shortage in that State (Kerala). They have recruited a lot doctors and other medical personnel. There is not much manpower shortage there. They have learnt a lesson in the first wave and took precautionary measures", he said.

Karnataka government did not take adequate steps though health experts in November last year itself had warned of a possible second wave, Mr. Dhruvnarayan said and cited "coordination problems" in the B S Yediyurappa-led Ministry. The Chief Minister should have held frequent meetings and taken the advice of health experts such as C.N. Manjunath of Jayadeva Hospital and Devi Shetty of Narayana Hrudayalaya, he felt.

Apart from providing each citizen free vaccination, the Centre should immediately provide five kg of grains during May to help avoid starvation deaths. The State government should immediately open gruel centres. Beggars and other people living on the streets are on the verge of dying, he said.

The government should provide financial assistance to daily wagers, who had lost their livelihood during the pandemic, besides the farmers growing vegetable and flowers who had been hit due to absence of market for their produce.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com


Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Monday, May 3, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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