#contactcenterworld, @connectassist, @welshccf
Nantgarw, Wales, Oct 11, 2022 -- South Wales contact centre Connect Assist is celebrating a win at the annual Welsh Contact Centre Awards for its helpline for the deaf community, Sign Assist.
The award celebrates excellence and innovative practice from individuals and companies across Wales, with some of the finest teams within the contact centre industry being recognised.
Connect Assist is a provider of contact centre and digital services. Since launching in 2006, Connect Assist, which is based in Nantgarw in South Wales, has been working with organisations in the public, private and third sectors, ensuring the delivery of high-quality contact centre services that have a positive impact on thousands of people every day.
The award, in the ‘Best Inclusion Strategy’ category, was presented by Richard Ayoade, and recognises the innovation offered through Connect Assist’s British Sign Language (BSL) video helpline, Sign Assist. Launched in April 2022, this service is designed to remove barriers for those in the Deaf community, allowing BSL users to access support and communicate in their native language.
As the first UK contact centre to offer the service, Sign Assist uses its live video engagement platform to connect deaf and hearing-impaired people directly to staff fluent in BSL and those with lived experience from the deaf community, to offer an inclusive experience for all.
Ron Moody, CEO at Connect Assist, said: "Our mission has always been about helping people facing challenging circumstances. With Sign Assist, we want to be able to support the deaf community by giving them the help and support they need by communicating with them in the right way."
Amanda Mullans, Sales Director at Connect Assist, said: "We are absolutely delighted that the team at Welsh Contact Centre Forum have recognised this service and our colleagues with the Best Inclusion Strategy award, for the outstanding contribution we offer to the deaf community. We hope to inspire others to organise their own contact strategies to be more inclusive and truly accessible for all."
Posted by Veronica Silva Cusi, news correspondent
About Connect Assist:
We’re a Contact Centre business and market provider helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart. Our mission is simple: to create positive human outcomes. Here’s what we do: • We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve. • We’re architects of communication, mixing heart with experience, process with insights, and human with technological. • We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences. • We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change. Our values underpin everything we do. We strive to be: • Human. We’re rich in technological resources, but ultimately people are at the ver
About Welsh Contact Centre Forum:
A networking, support and best practice forum for the growing contact centre industry in Wales.
Published: Thursday, October 13, 2022
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