Johannesburg, South Africa, Aug, 2023 - Connect, a UK-based enterprise communication solutions provider, announced it has extended its partnership with Five9, a CX platform provider into South Africa, as the company continues to expand its customer engagement offering in the country.
The partnership will provide local businesses with a dedicated onboarding experience and local support to ensure the solution consistently delivers exceptional experiences throughout the customer journey.
"As a vendor-independent solutions provider, offering Five9 in South Africa adds to our extensive portfolio of intelligent omnichannel contact centre solutions," explains Gert Swart, Global Chief Technology Officer at Connect. "In the face of rising product commoditisation, contact centre operators must find ways to differentiate themselves by delivering exceptional customer service to generate customer loyalty and drive repeat business."
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Faced with these challenges, Swart explains that more businesses are opting to migrate to cloud-based contact centre solutions as they look to transform their customer interaction capabilities and enhance the customer experience (CX).
"Broadening our contact centre as a service (CCaaS) offering with Five9 builds on our ability to solve the consumer engagement and CX demands that businesses currently face by bringing market-leading technologies together that empower businesses to deliver excellent customer service," he continues.
"By delivering advanced omnichannel customer engagement capabilities and an AI-powered experience, Five9 provides a deep understanding of the customer and their individual preferences, as well as their issues and buying behaviours," elaborates Swart.
Connect South Africa will also benefit from Five9's established global partner network, which provides convenient partner enablement resources, including world-class education and support to accelerate business success.
"Five9 has focused on building partner practices, market-recognised certifications and strong partner affinity programmes to expand its market share in recent years, which has seen an increase in its value delivery quotient," explains Swart.
"Adding Five9 to our contact centre portfolio means we have one more option to offer our customers, particularly those in the enterprise market, as they look for ways to succeed in an increasingly competitive marketplace," concludes Swart.
Posted by Veronica Silva Cusi, news correspondent
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Tuesday, August 29, 2023
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