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News : Connect First Dominates Customer Satisfaction Categories
The 2013 -- 2014 Cloud-Based Contact Center Infrastructure Market Report covers 13 leading vendors within the marketplace. DMG Consulting conducted a Vendor Satisfaction Analysis, evaluating the performance of 10 top vendors within the industry.
Connect First earned the top score in six categories and tying for first in two others. Connect First was highest ranked in product, service and support, system upgrades, responsiveness to product enhancement requests, communication and overall vendor satisfaction. In addition, Connect First tied for first in two other categories: Implementation and product innovation.
"For nearly a decade now, we have been known for our incredible customer service and platform reliability," said Geoff Mina, Connect First CEO. "The fact that we came out on top of so many other categories is in perfect alignment with the execution of our business objectives. It feels great to be validated by well regarded industry analysts.
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Connect First is a provider of cloud contact center software that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a platform designed and supported by a team of experienced engineers, designers and business analysts, and backed with personalized in-house customer care.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Tuesday, February 25, 2014