Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Connect First Names Steve Bederman New CEO
Boulder, CO, USA, Oct 28, 2015) -- Connect First has named customer experience evangelist Steve Bederman as CEO. In this role, Bederman will transform how Connect First serves the needs of its customers.
The foundation of Bederman's past success growing businesses has been to tenaciously and methodically deliver on promises made to customers. Using his customer-first philosophy, Bederman will guide Connect First's future.
"Steve's decision to join the Connect First team is one of the most exciting pieces of our ongoing evolution from a boutique provider into a major industry presence based on market penetration," said Geoff Mina, CTO, founder and outgoing CEO. "His decades of experience in leading high growth organizations will be a critical component in our continued development, allowing us to better scale while maintaining our position as a leading customer service organization."
"I'm excited to join Connect First as we continue to drive forward as a major player in the contact center industry," said Bederman.
Former CEO Geoff Mina is shifting his focus to product development and technical operations as the company's chief technical officer. In this role, Mina will oversee all elements of product delivery and technological innovations, as well as continually identifying new opportunities for strategic growth.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From ConnectFirst
Connect First is a provider of cloud contact center software that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a platform designed and supported by a team of experienced engineers, designers and business analysts, and backed with personalized in-house customer care.
Published: Thursday, October 29, 2015