News : Connect First Partners With ICSA and PACE
Boulder, Colo., Feb 7, 2014 -- Connect First has announced a partnership with ICSA, the International Customer Service Association. Connect First VP of sales Darren Prine, and Connect First marketing coordinator Shelby Faris, are the newest board members of the ICSA. On the board, Darren and Shelby will be planning speakers and venues for the monthly chapter meetings. "I am very eager to get started as the programs chair for ICSA, said Faris. "It is a wonderful association that brings together like minded call center managers and executives in order to share stories and learn more about the industry."
In addition to partnering with Connect First, the ICSA will also be announcing a merger with PACE, the Professional Association for Customer Engagement, in April. "I have been a member of PACE for quite some time and even took part in planning events last year, said Prine. "As an invested member in both associations, I know that the merger will bring even more benefits to the members and will be a great success."
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, February 10, 2014